What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Submissions reached message

    Asked by Michael McGowan on August 31, 2014 at 06:52 AM

    I keep getting mails saying that I have reached the limit of my account and that the forms will be disabled.  However, I am sure that I do not get more than 4-5 messages from the web site and, as far as I ń know, no payments.

    Can you please send me details of use?


    Michael McGowan


    Page URL:

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    JotForm Support

    Answered by Welvin on August 31, 2014 at 01:28 PM

    Hi Michael,

    You have actually reached your 10 payment submissions per month. You can check your usage by going to My Account - Usage section: http://www.jotformeu.com/myaccount/usage/

    Note that Free Account is limited to 10 Payment Submissions per month only. You have two donation forms. One with 5 submissions and one with 11 submissions.

    Thank you!

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    JotForm Support

    Answered by Welvin on August 31, 2014 at 01:30 PM

    By the way, please make sure to logged into your account. You are currently posting this thread using a guest account.

    Thank you!