What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded my subscription, Why am I still at Premium?

    Asked by FQFest on September 06, 2011 at 04:33 PM
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    JotForm Support

    Answered by mliz on September 06, 2011 at 08:39 PM

    Hi there,

    Your account will remain Premium until the period you have paid for
    expires which will be on September 20. By then your account will automatically
    be downgraded to the free subscription and you will no longer be charged.

    Let us know if you have questions.


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    Answered by FQFest on September 07, 2011 at 11:13 AM
    Alright, Awesome. Thanks!

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    Answered by fatma1 on September 08, 2011 at 09:17 PM

    I currently have a Premium account. I would like to downgrade for free account but can not find how to manage. Can you please let me know? Thank you!

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    Answered by allanftd on September 09, 2011 at 01:44 AM


    As requested, we have cancelled your Premium subscription and you will no longer be billed. You will be downgraded to a Free account effective 2011-10-05.

    Please let us know if we can be of further assistance.