Configurable list widget is getting an error "Script Error WidgetsServer.js" when viewed on IE8.

  • Profile Image
    24Carat
    Asked on September 02, 2014 at 12:00 AM

    Hi Guys,

    I really like the configurable list widget, but the form throws an error on load (screenshot attached)

    Error message :

    Webpage error details

     

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)

    Timestamp: Tue, 2 Sep 2014 03:50:03 UTC

     

     

    Message: Script error

    Line: 0

    Char: 0

    Code: 0

    URI: https://js.jotform.com/WidgetsServer.js

     

    This is a really fundamental widget I want to use everywhere and it's even featured in your tips and tricks for better form creation.

     

    This issue does not happen on modern browsers (IE10,11, chrome or firefox)

     

    A lot of our PCs still run XP and are stuck with IE8.

     

    Please advise

     

  • Profile Image
    jedcadorna
    Answered on September 02, 2014 at 02:27 AM

    There is really some compatibility issues with an older browser. 

    I tested your form in browser stack and was able to see the error. I'll forward a ticket to our 2nd level and see what they can come up with. I cannot guarantee that there will be a fix for this but as soon as there's an update will notify you here.

  • Profile Image
    TitusN
    Answered on October 27, 2014 at 01:09 PM

    Hello, 

    We've updated the widget to Internet Explorer 8 compatibility -

     

    Kindly check and let us know if you still experience any related issue. 

    Cheers!

  • Profile Image
    24Carat
    Answered on October 27, 2014 at 05:37 PM

    Hi guys,

     

    I can confirm that now the widget loads properly !

    Thanks for addressing this !

     

     

  • Profile Image
    raul
    Answered on October 27, 2014 at 06:28 PM

    Hello,

    Thank you for letting us know.
    We're glad that the widget is working for you now :)

    Please let us know if we can be of further assistance.

    Best Regards.

  • Profile Image
    24Carat
    Answered on April 01, 2015 at 06:04 PM

    Hi 

    Unfortunately the issue came back lately.

    It worked fine for a while, but now none of my IE8 based clients can use my form.

     

    Please advise

  • Profile Image
    Shadae
    Answered on April 01, 2015 at 07:13 PM

    Hi 24Carat,

    I do apologize for the issue that you are currently experiencing with the configurable list widget not working correctly within IE8,

    I was not able to recreate the issue when viewing your form from an IE8 browser.

    Can you provide us with more information regarding the issue you are currently experiencing?

    We await your response to better assist you.

    Thank you.

  • Profile Image
    24Carat
    Answered on April 01, 2015 at 07:17 PM

    Hi !

     

    Thanks for quick response.

    The issue is happening on 12 (at least) pcs running IE8.

    The script error pops up as shown in the OP

     

    Hope this helps

  • Profile Image
    raul
    Answered on April 01, 2015 at 08:52 PM

    I see that you've modified your form and it's not showing the configurable list anymore.

    So, I made a test using a newly created form and was also unable to reproduce the issue.

    I see that you mentioned that this happened with 12 computers, are those computers connected to the same network? If so, do you have a different computer to test with? Have you told your clients to clear the browser's cache?

    Thank you.

  • Profile Image
    24Carat
    Answered on April 01, 2015 at 11:27 PM

    OK, I'll do some more testing.

     

    I have re-created the form to workaround the issue by recognising the user agent with the agent widget and displaying a different form accordingly

     

    Thanks

  • Profile Image
    Ben
    Answered on April 02, 2015 at 09:43 AM

    Do let us know how the tests go and I would like to mention one more thing that makes IE even more unusable than it already is and that is its - Compatibility mode.

    Please make sure that the same is not turned on or it will cause issues at times, not only on jotforms, but on many other websites as well.

    - There should be no checkmark next to it - if it is as above (with checkmark), it is turned on.