What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment billing question

    Asked by TheDGPA on September 02, 2014 at 11:54 AM

    BlueSnap keeps sending us a email saying our credit card is invalid.  I changed and updated the billing credit card directly with JotForm online in our account with you.  Help?  I am afraid they are double billing us, and if we don't pay them they will cancel our account with you JotForm.

    Please call me asap to discuss.





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    JotForm Support

    Answered by ashwin_d on September 02, 2014 at 12:22 PM


    I'm sorry for the trouble caused to you.

    I did check our records and I can confirm that you are not being double billed. When you updated your credit card details, you were signed up for a new subscription with FastSpring but your BlueSnap subscription was not cancelled. That is the reason you were receiving the warning emails from BlueSnap.

    I have taken care of this issue and cancelled your BlueSnap subscription. You will not receive any emails from BlueSnap anymore. You only have one active premium monthly subscription and set to renew on 20th of every month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!