Payment billing question

  • Profile Image
    TheDGPA
    Asked on September 02, 2014 at 11:54 AM

    BlueSnap keeps sending us a email saying our credit card is invalid.  I changed and updated the billing credit card directly with JotForm online in our account with you.  Help?  I am afraid they are double billing us, and if we don't pay them they will cancel our account with you JotForm.

    Please call me asap to discuss.

     

    Cheryl 

    DGPA

    720-379-5342

  • Profile Image
    ashwin_d
    Answered on September 02, 2014 at 12:22 PM

    Hello,

    I'm sorry for the trouble caused to you.

    I did check our records and I can confirm that you are not being double billed. When you updated your credit card details, you were signed up for a new subscription with FastSpring but your BlueSnap subscription was not cancelled. That is the reason you were receiving the warning emails from BlueSnap.

    I have taken care of this issue and cancelled your BlueSnap subscription. You will not receive any emails from BlueSnap anymore. You only have one active premium monthly subscription and set to renew on 20th of every month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!