What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am using Authorize.Net as my payment gateway and the form will not submit because it is saying zip code required even if you have a zip code entered

    Asked by HammondSummer on September 02, 2014 at 12:04 PM

    We had this issue in regular mode so I switched over to sandbox mode and still a problem.

    Page URL:
    https://secure.jotformpro.com/form/42403661211946

    payment gateway zip code and problem sandbox sandbox mode
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    JotForm Support

    Answered by Welvin on September 02, 2014 at 12:37 PM

    Hi,

    Do you have a screenshot of the error? What is the ZIP Code you provide?  I have tested your form and it went through without any errors on submit. Here's a screenshot:

    Can you please try again? Update us here if the issue persists.

    Thank you!

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    Answered by HammondSummer on September 02, 2014 at 12:52 PM

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    Answered by HammondSummer on September 02, 2014 at 12:57 PM

    This happened when we were not in Sandbox mode so that is why I switched us over to test.  What am I doing wrong.

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    JotForm Support

    Answered by Kiran on September 02, 2014 at 01:41 PM

    I was able to submit the form using the test credit card number without any issues.

    As I see your screenshot, I observe that the security code and Street Address Line 2 are blank. You may try again to submit the form by filling all the fields in the payment information. You may use any 3 digit number as a security code while using test credit card number.

    Please get back to us if you need further assistance. We are happy to assist you.

     

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    Answered by HammondSummer on September 02, 2014 at 01:49 PM

    It worked this time,  why is the address line 2 required?  Can I change this.

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    JotForm Support

    Answered by Kiran on September 02, 2014 at 01:54 PM

    We are happy to see that the issue is resolved for you.

    All the fields in the payment integration are mandatory and unfortunately it is not possible to change these mandatory settings at the moment.

    Please do not hesitate to reply to this post if you need further assistance. Thank you!!