I am using Authorize.Net as my payment gateway and the form will not submit because it is saying zip code required even if you have a zip code entered

  • HammondSummer
    Asked on September 2, 2014 at 12:04 PM

    We had this issue in regular mode so I switched over to sandbox mode and still a problem.

  • Welvin Support Team Lead
    Replied on September 2, 2014 at 12:37 PM

    Hi,

    Do you have a screenshot of the error? What is the ZIP Code you provide?  I have tested your form and it went through without any errors on submit. Here's a screenshot:

    I am using Authorize Screenshot 20

    Can you please try again? Update us here if the issue persists.

    Thank you!

  • HammondSummer
    Replied on September 2, 2014 at 12:52 PM

    I am using Authorize Screenshot 20

  • HammondSummer
    Replied on September 2, 2014 at 12:57 PM

    This happened when we were not in Sandbox mode so that is why I switched us over to test.  What am I doing wrong.

  • Kiran Support Team Lead
    Replied on September 2, 2014 at 1:41 PM

    I was able to submit the form using the test credit card number without any issues.

    I am using Authorize Screenshot 20

    As I see your screenshot, I observe that the security code and Street Address Line 2 are blank. You may try again to submit the form by filling all the fields in the payment information. You may use any 3 digit number as a security code while using test credit card number.

    Please get back to us if you need further assistance. We are happy to assist you.

     

  • HammondSummer
    Replied on September 2, 2014 at 1:49 PM

    It worked this time,  why is the address line 2 required?  Can I change this.

  • Kiran Support Team Lead
    Replied on September 2, 2014 at 1:54 PM

    We are happy to see that the issue is resolved for you.

    All the fields in the payment integration are mandatory and unfortunately it is not possible to change these mandatory settings at the moment.

    Please do not hesitate to reply to this post if you need further assistance. Thank you!!