Hide Empty Fields on Emails - isn't working

  • shniks
    Asked on September 2, 2014 at 3:43 PM

    Hi,

    I enabled the option to hide empty cells when I get order my email, and its not working.

    Can you please clear this for me.

    Tnx

     

    Jotform Thread 423763 Screenshot
    Page URL: http://www.jotform.me/shniks/michaelifarm
  • Mike_T Jotform Support
    Replied on September 2, 2014 at 4:55 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the 'Hide Empty Fields on Emails' option on a cloned version of your form. I have attached a bug report ticket and escalated it to our Development Team.

    We will update this thread as soon as we have any news on this.

  • liyam
    Replied on September 12, 2014 at 4:21 AM

    Hello shniks,

    I've tried to repair your form but I can't seem to find a way to resolve this.  Unfortunately, the only way to get around this is to create a new form.  However, to make things easier for you, I've tried to copy your form the best way I can, so you'll just need to clone the form to your account.

    Here's the form I created: http://form.jotformpro.com/form/42541778476971

    If you need to find out how to clone/import forms, you can read this user guide.

    If you have further questions or concerns, please do let us know.

    Thanks.