What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with JotForm Support Submissions

    Asked by cocharlotte on September 03, 2014 at 02:35 PM

    I believe there may be an issue with JotForm's support form.  Two and a half weeks ago I submitted a support ticket and never received a response.  When I inquired about it and checked "My Questions" the submission was not there.  I then went to resubmit the support ticket about 30 minutes ago it did not go through the first time.  There is no record of it in "My Questions".

    Submissions JotForm JotForm Support
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    JotForm Support

    Answered by david on September 03, 2014 at 03:44 PM

    Hi,

    I posted a few test questions and they seem to be working correctly.  I checked your previous threads and it appears as though they went through and were updated.  Here is the previous post listing the responses to your threads:

    http://www.jotform.com/answers/421887-Awaiting-Response

     

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    Answered by cocharlotte on September 03, 2014 at 04:10 PM

    Thanks for looking.  The issue is that they wouldn't show up in previous threads if the submission didn't go through.  When I look through my previous threads, two are missing that I had to go back and re-create.

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    JotForm Support

    Answered by Mike_T on September 03, 2014 at 04:45 PM

    We do not receive similar reports from other JotForm users, so this is a quite strange issue. There is a little chance that the service was overloaded and your message did not go through, or something was wrong in your browser.

    We would also suggest checking if you are logged into account before posting the question.

    Thank you.