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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment integration: How to troubleshoot conditional logic on product options

    Asked by ScorpioMystique on September 03, 2014 at 05:29 PM

    I am not sure what happened, but the part of my form that has all my products that people can choose from is not showing up on my actual website, so none of my customers can purchase anything. Please advise ASAP as I was hoping to do a product launch today. Thank you so much.

    Page URL:
    http://www.jotform.com//?formID=21427282044144

    Screenshot
    product missing products missing fields
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    JotForm Support

    Answered by Mike_T on September 03, 2014 at 06:11 PM

    Thank you for contacting us.

    The product field is not showing up due to the conflicts in conditions. Please try to remove the following:

    1) Remove Show action.

    2) Remove Show action.

    3) Remove Show condition.

    Then, save your form and check it out.

    Please give it a try and let us know if you need any further assistance. We will be happy to help.

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    Answered by ScorpioMystique on September 03, 2014 at 06:40 PM

    Thank you for your help! That did solve my first problem, but now another one seems to have occurred. I am trying to make a condition that if the product chosen is either the "September Forecast $3.99", the 6 Month Subscription for $19.99, or the "1 year subscription for $34.99" then the fields of "Personal Info" "full name" "gender" "email" "twitter" and "Submit" will show up, but nothing shows up except for the Submit button.

    How can I fix this? Thank you!

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    JotForm Support

    Answered by EltonCris on September 03, 2014 at 10:36 PM

    @ScorpioMystique

    Are you referring to the same form? http://www.jotform.us/form/21427282044144

    I can see the personal info fields when I load the form, is it supposed to be hidden by default ? And then it will only show when any of the 3 products you've mentioned are selected? If yes, then edit your existing condition with the following.

    This is your current condition, if personalized birth product is selected, show personal info fields.

    If you want to show the personal info fields when any of the 3 products are selected, then do the conditions like this.

    Example: http://form.jotformpro.com/form/42458311512952?

    If this isn't what you want, you can still modify your condition according to your preference.

    Thanks!

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    Answered by seanmccthy on September 10, 2014 at 04:53 PM

    I really like the use of pictures in the solutions you presented! It made things a lot easier to understand and follow.

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    JotForm Support

    Answered by ashwin_d on September 13, 2014 at 04:29 AM

    Hello seanmccthy,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!