Not receiving some email notifications

  • john2177
    Asked on September 4, 2014 at 9:34 AM

    Hi
    elaine@mjbakerfoodservice has stopped receiving emails from

    Driver return form

    customer discount form
    New account Form

    Delivery exception report form

    they stopped coming through yesterday at 14.40

    Please can you look into this   

  • Carina
    Replied on September 4, 2014 at 11:34 AM

    In the Driver return form I could not locate an Email notification with the recipient email of elaine@mjbakerfoodservice. 

    Our mail log shows that the emails are being sent:

    [2014-09-04 10:58:18] Submission #285651894340340659 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:51:51] Submission #285651507340869809 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:45:29] Submission #285651126340419835 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:42:36] Submission #285650951340194502 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:31:32] Submission #285650288340915624 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:29:41] Submission #285650178874237645 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@formresponse.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 10:02:36] Submission #285648554340794292 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@jotform.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 09:51:29] Submission #285647888340900551 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@jotform.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 09:46:24] Submission #285647583340457066 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@jotform.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110
    [2014-09-04 09:38:31] Submission #285647109340932976 Form #32044029270949 SENT to elaine@mjbakerfoodservice from noreply@jotform.com via AMAZONSES Not receiving some email notifications Image 1 Screenshot 110

    Have you checked the Spam folder? I made a test submission. Can you please confirm me if you received it?

    Thank you