White Listing On Gmail

  • navv86
    Asked on September 4, 2014 at 9:37 AM

    Hello

    Now i have created a new Jotform

    I added noreply@jotform.com  to my contacts in gmail.

    I want the emails to be delivered to grandmumbaitour@gmail.com

    They are going in Spam Folder. I get the emails as noreply@jotforms.com via amazonses.com

    How do i make them come in my main folder?

    So now will the emails be delivered?

    Also i contacted my hosting to see why the jotform emails are not able to reach the hosting email address

     

    Page URL: http://form.jotformpro.com/form/42461088486967
  • Elton Support Team Lead
    Replied on September 4, 2014 at 11:31 AM

    Hi,

    I think this article from Gmail will help.

    https://support.google.com/mail/answer/9008?hl=en

    According to the guide, there are two possible solutions.

    1. Add the email to your contact list. Try to add the following emails to your contact list.

    noreply@jotform.com

    noreply@formresponse.com

    Or whatever email is used on the Amazon SES, just add it to your contact list exactly as it is. E.g. noreply@jotforms.com (you mentioned with "s" in your post).

    2. Creating a filter so the messages are never sent to Spam.

    Hope this helps!