What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    White Listing On Gmail

    Asked by navv86 on September 04, 2014 at 09:37 AM

    Hello

    Now i have created a new Jotform

    I added noreply@jotform.com  to my contacts in gmail.

    I want the emails to be delivered to grandmumbaitour@gmail.com

    They are going in Spam Folder. I get the emails as noreply@jotforms.com via amazonses.com

    How do i make them come in my main folder?

    So now will the emails be delivered?

    Also i contacted my hosting to see why the jotform emails are not able to reach the hosting email address

     

    Page URL:
    http://form.jotformpro.com/form/42461088486967

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    JotForm Support

    Answered by EltonCris on September 04, 2014 at 11:31 AM

    Hi,

    I think this article from Gmail will help.

    https://support.google.com/mail/answer/9008?hl=en

    According to the guide, there are two possible solutions.

    1. Add the email to your contact list. Try to add the following emails to your contact list.

    noreply@jotform.com

    noreply@formresponse.com

    Or whatever email is used on the Amazon SES, just add it to your contact list exactly as it is. E.g. noreply@jotforms.com (you mentioned with "s" in your post).

    2. Creating a filter so the messages are never sent to Spam.

    Hope this helps!