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    Options of conditionally hidden Flat Radio Button widget are not displayed inside a page break.

    Asked by ErbertAndGerberts on September 04, 2014 at 11:52 AM

    We are using the 'Flat Radio Buttons' widget in our form. It works great and really has the look that compliments our form. We have it in use in over 10 places on our form.

    ISSUE

    The problem is that there is one place on the form where the 'Flat Radio Buttons' statement/question is visible, but the actual button choices are not (Financial > Investment Questions > Do you plan to have a partner?). In this instance, there is a conditional statement that will reveal the 'Flat Radio Buttons' widget below that will ask "Will your partner be active?". This is the instance where the answer options and buttons are missing.

    I tried changing the values, creating a new instance, removing/replacing the conditional statement, but nothing seems to work.

    Does anyone have any ideas on why this might be happening and how to fix it?

    Page URL:
    https://secure.jotform.us/ErbertAndGerberts/franchise_app

    radio buttons flat radio problem choices compliments
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    JotForm Support

    Answered by ashwin_d on September 04, 2014 at 01:33 PM

    Hello ErbertAndGerberts,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. On click of "Do you plan to have a partner?", it does display the other question "Will your partner be active?" but no options are being displayed. Please check the screenshot below:

    Is that the issue you are having?

    Though I am able to replicate the issue in your form but I am unable to replicate it in one of my own form. Before reporting it to our back end team, let me test it a little more and get back to you soon. 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 04, 2014 at 01:49 PM

    Hello ErbertAndGerberts,

    It took me quite sometime to figure out the cause of this issue.

    There seems to be some glitch where the options of a conditional hidden "Flat Radio Buttons" is not being displayed if the widget is inside a page break.

    I am reporting this to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by bmanfield on December 09, 2015 at 05:45 AM

    Has this been resolved? I'm having similar issue with radio buttons not hiding fields once an alternative option has displayed the hidden drop down boxes. I refer to the Are you a Student question on my form. If you select school student it shows the voucher boxes in the NTG Sport Voucher section. However if I then change it to University student it does not hide the voucher boxes.

    Thanks

    Ben

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2015 at 07:37 AM

    Hello Ben,

    This thread is related to "Flat Radio Button" widget not being displayed inside page break but your issue seem to be a different one. I have moved your question to a new thread and you will be answered here: http://www.jotform.com/answers/721197 

    Thank you!