Error 404 opening attachments sent from form

When a document is completed and items have been uploaded, the recipient is unable to open the attachments, they get a 404 error message.

Hi Linda,

Thanks for reaching out to Jotform Support. If you're getting an Error 404 when opening an uploaded file from the email, there might be a certain setting in your Jotform account that is causing the issue. This can be resolved by unchecking the Require log-in to view uploaded files option under the Privacy section. Let me show you how:

• Open your Account Settings page.
• Under Privacy, uncheck the Require log-in to view uploaded files option.

That's it. Once unchecked you should be able to open or download the attachments uploaded on your form that is sent to your email.

Let us know if you have any questions.

Great! I went ahead and did this. I'll let you know if I messed anything else up.

Thanks for your time :-)