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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification Failure

    Asked by kimmckayed on September 05, 2014 at 09:33 AM

    Hello, 

    Love your forms and service. 

    We are about to launch a new business process for a leading medical clinic in London ARGC, and need to ensure that there is 100% delivery rate on the email notifications into their appointments inbox "registration@argc.co.uk" 

    There are 3 Notification emails to be sent upon every form Submission. They are to:
    1. kim.mckayed@webelevate.ie (myself the webmaster)
    2. Senders Email on Section 1 of the form (the end customer)
    3. registration@argc.co.uk (the company website where our form us embedded. 

    At present notifications are successfully being delivered to the first two set up but not 100% to registration@argc.co.uk 

    This morning at 8:49am GMT (5 hours ahead of NYC) we ran a test with a notification arriving to the Registration inbox. At 10:49am we tested again but nothing arrived at the Registration inbox although the notifications arrived to the test customer and my web elevate inbox. 

    Is there anyway you can help us identify a point of failure or to confirm whether or not this particular notification is getting caught on or from Jotform servers? 

    77.89.134.218 is the Upper Wimpole Street firewall IP address.

    The clients emails are handled externally:

    mx1.extechcloud.co.uk – PRI=10
    mx2.extechcloud.co.uk – PRI=10

    ‘A’ records:
    email.argc.co.uk – 77.89.134.218
    autodiscover.argc.co.uk – 77.89.134.218

    Many thanks indeed for your support. 


    Best regards, 
    Kim 

    Page URL:
    https://argc.co.uk/appointment/reg-form.html

    email notification email Emails JotForm style email notifications
  • Profile Image
    JotForm Support

    Answered by david on September 05, 2014 at 12:13 PM

    Hi,

    I checked our mail log for the email address "registration@argc.co.uk" and it appears the emails are indeed being sent:

    Occasionally these emails are filtered by email providers and it appears that is what is happening in your case.  Here is our guide on which domains to whitelist and how to prevent email related bounces:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    If nothing in the guide helps, let us know and we will be happy to look into this further.