CSV only downloads 10k not 24k like it says

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    matrixxpictures
    Asked on September 05, 2014 at 05:11 PM

    I've tried downloading many CSVs from a form that contains thousands of submissions and although it states 24k as the limit it will only download 10k entries per export. Is there a fix for this or this something you guys will need to look into?

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    Jeanette
    Answered on September 05, 2014 at 06:49 PM

    There might be several factors involved, such as your Internet connection, type of browser, etc.

    However, let me forward this concern to our developers. So they can further advise.

    In the meantime, have you tried to doing partial downloads? Here is how:

    http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

     

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    alp_deniz
    Answered on September 07, 2014 at 05:15 AM

    Hello,

    This bug is fixed now.

    CSV download limit was unintentionally fixed to 10000 submissions per download. I am very sorry as I missed this while improving submission download performance.

    Thank you very much for letting us know.

    Kind regards