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    An error message shows up when people complete our jotform

    Asked by misn on September 07, 2011 at 05:18 PM

    we have a jotform on our website - www.misn.ca

    every time someone fills out the form - it displays this error message:


    Site not found

    We're sorry, we were unable to locate the site "/jloowi/misnnewslettersign-up".

    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 06:05 PM


    I tried recreating your problem but to no avail. I always get the default thank you message everytime I submit the form:

    Did you use to have a custom URL as the form's Thank You page? The error illustrated in your screenshot tells me that the custom URL this form used to have is unavailable and isn't working.

    May we know the exact URL you used? We'll be waiting for your response. Thanks!