all my stored information is gone

  • drupey
    Asked on September 7, 2014 at 11:00 AM

    I closed my paypal account and my account downgraded to basic.  I entered a credit card to upgrade.  I now cant find any of my stored information/ forms.  will my forms come back or are they gone for good?

  • David JotForm Support Manager
    Replied on September 7, 2014 at 5:56 PM

    I can see your "drupey" account is now at a Premium plan, I can see your forms are there(with their respective submissions).

    all my stored information is gone Image 1 Screenshot 20

    Please log out of your account, clear your browser cache, and log back in, you should see the your stored information there. Let us know what happens.