What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    all my stored information is gone

    Asked by drupey on September 07, 2014 at 11:00 AM

    I closed my paypal account and my account downgraded to basic.  I entered a credit card to upgrade.  I now cant find any of my stored information/ forms.  will my forms come back or are they gone for good?

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    JotForm Support

    Answered by BDAVID on September 07, 2014 at 05:56 PM

    I can see your "drupey" account is now at a Premium plan, I can see your forms are there(with their respective submissions).

    Please log out of your account, clear your browser cache, and log back in, you should see the your stored information there. Let us know what happens.