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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending Submission Error

    Asked by kmarimon1 on September 07, 2011 at 06:03 PM

    A user filled out payment form that is integrated with website payments pro. 

    When I created the form I made sure you test integration, and received the message, integration successful. However, 

    when I check my form submissions, and selected complete submission I recieved an error. The second time I tried completing it, t

    the submssion was successful, however when I check my paypal account, the payment wasnt processed? How can this be?

    Also, am I going to have to approve every single form submission in order to collect payments using jotforms?


    Much appreciated.

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    Answered by brx250 on September 07, 2011 at 10:57 PM

    Hi kmarimon1,

    Thank you for using JotForm!

    Pending submissions occur when a user fills up the form, submits it, but doesn't continue the billing or payment process. There is no way for you to get paid for a pending submission by clicking on the Complete button. We have that button so that if you contact the user and tell you he/she will pay by check or cash, you can click on Complete to include that submission in your reports once the payment is cleared.

    Hope you find this helpful. If you do need further clarifications about JotForm, you are more than welcome to contact us again.


    Albert  JotForm Support