What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form will not upload documents

    Asked by sanctuary.uab on September 07, 2014 at 04:30 PM

    My form is no longer uploading documents. I need my form to download multiple files. How do I fix this? 

    Page URL:
    http://form.jotform.us/form/42496428961163

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    JotForm Support

    Answered by EltonCris on September 07, 2014 at 08:02 PM

    Hi,

    Did you see errors when you upload files to your form? Let us know what is it so we can identify the exact problem you have encountered.

    When I submit a test submission with your form, it went through just fine and upload the files.

    We'd appreciate if you could provide more details about the problem.

    Thanks!

  • Profile Image

    Answered by sanctuary.uab on September 11, 2014 at 05:16 AM
    ?No errors appeared. It will not open the file box so I can upload a document. I also cannot download any prior documents that have been uploaded already. Please help.
    ________________________________
    ...
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    Answered by Carina on September 11, 2014 at 09:43 AM

    Are you experiencing this situation in more than one browser?

    I made test submissions using Chrome, Firefox and Iexplorer with success:

    I also could access the uploaded files. Are you trying to access the uploaded files on the submissions area of your Jotform account or are you trying to access them from your email?

    Upon inspecting this form I realized it only had one submission and that also seemed a test submission. Were any submissions deleted? 

    Also are you able to upload files using this test form?

    http://form.jotformpro.com/form/42534339774967 

    Thank you for helping us understand better this situation.
    Let us know if the problem persists.