What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens if my form submissions exceed my account limit?

    Asked by TwoTrees on September 07, 2014 at 10:36 PM

    So, right now I have the free account on your site.  I just did a bunch of submissions to test to see if the forms work from my website.  They do!  The bad news is I now only have two submissions left for the month.  So, will my account automatically upgrade or downgrade based on form traffic?  I typically have about 8 form submissions a month for my small business.  If I exceed submissions, will the forms not work for my clients until I upgrade?

     

    Thanks-

    Beth

    Submissions account limit my account site thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 08, 2014 at 02:37 AM

    Hi Beth,

    If your form bypasses the submission limits allocated for the month, your forms will be temporary disabled. Your form users will not be able to view or submit the form and the following error message will be displayed on your form.

    When you are near your limits, JotForm will send you a notification message indicating that your forms will be scheduled to be disabled on the specified date. Upgrading immediately to Premium will prevent this from happening, or if you do not wish to upgrade you have to wait until the monthly submissions reset period comes which will be every first day of the following month. Example next reset will be on October 01, 2014.

    Hope this clears your question. Thanks!