What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel subscription - return to free form

    Asked by ajennings on September 08, 2014 at 08:34 AM

    Issues doing so.

    cancel subscription
  • Profile Image

    Answered by jedcadorna on September 08, 2014 at 09:43 AM

    I have already cancelled your subscription and set your account back to FREE.

    I can see that you are using paypal when you paid your subscription, in order to fully cancel the subscription you also have to cancel the subscription on your paypal's account.

    Please follow this steps:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.