What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How big of a file are users allowed to upload? Can they upload a music file?

    Asked by Rex on September 07, 2011 at 10:12 PM
  • Profile Image

    Answered by allanftd on September 07, 2011 at 11:14 PM

    Hi Rex,

    You can adjust the maximum file size that users can upload to your form. The maximum file size is 2GB but you have to consider the internet connection of your users as well as the allowable file size allotted to your JotForm subscription plan per month (i.e. 10GB for a Premium account).

    Here is how you can increase the maximum upload file size limit
    1. On the Form Builder, click on an upload question,
    2. You will see a toolbar at the top. Click on "Max File Size" button,
    3. Increase it.

    This tutorial will explain this feature to you in detail - http://www.jotform.com/help/33-Upload-Forms-Increase-Maximum-Upload-Size-Limit

    You can add other file extensions like mp3, wav, mid, etc in the allowed file types by clicking the Extensions button of the toolbar:

    Make sure you separate each file extension with a comma and space as shown above.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT