Grace period for Over Quota forms?

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    Cal
    Asked on September 08, 2011 at 12:29 AM

    My client is over quota since they have too many processed payments. We remedied the problem this evening by paying via PayPal e-cheque. The problem is these can take a week to clear and I don't want the form to be disabled tomorrow at 12 EST.  Is there anything we can do?

     

  • Profile Image
    allanftd
    Answered on September 08, 2011 at 12:58 AM

    Hi Cal,

    We need your cooperation on this matter. For verification purposes, may we ask for the following:

    - JotForm username of your client
    - order reference number or receipt number to serve as proof of payment (a screenshot would be ideal)

    We'll await your response and we'll see what we can do to prevent inconvenience. 

    JOTFORM SUPPORT