Shipping is miscalculating when it reaches paypal how do I fix this?

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    Asked on September 08, 2014 at 06:04 PM

    I have 2 questions: Shipping is not calculating correctly when the jot form is re-directed to pay pal it adds shipping when I want it not to.


    I would like to apply only one shipping cost to multiple books, how do I set this up?

    Thank you!


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    Answered on September 08, 2014 at 07:28 PM

    Hi Jenny,

    Did you add the Shipping Cost in the Other Options in the Payment Wizard?


    I suggest you just redo the Payment Configuration Wizard and check your setting of the Shipping Cost.

    Inform us if there are still issue.

    I also create a separate post regarding your 2nd question here

    We will attend to it separately.



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    Answered on September 11, 2014 at 05:16 AM
    Thanks so much for your speedy reply!
    I think I have this all sorted out now.
    *J**ennyLee Learn*
    Custom Artwork & Framing
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    Answered on September 11, 2014 at 09:29 AM

    It's our pleasure to help! We're glad that the problem is sorted now! If you require any further assistance, feel free to contact us again.

    Thank you for using Jotform!