What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shipping is miscalculating when it reaches paypal how do I fix this?

    Asked by JLEE123 on September 08, 2014 at 06:04 PM

    I have 2 questions: Shipping is not calculating correctly when the jot form is re-directed to pay pal it adds shipping when I want it not to.


    I would like to apply only one shipping cost to multiple books, how do I set this up?

    Thank you!


    Page URL:

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    JotForm Support

    Answered by jonathan on September 08, 2014 at 07:28 PM

    Hi Jenny,

    Did you add the Shipping Cost in the Other Options in the Payment Wizard?


    I suggest you just redo the Payment Configuration Wizard and check your setting of the Shipping Cost.

    Inform us if there are still issue.

    I also create a separate post regarding your 2nd question here http://www.jotform.com/answers/425913

    We will attend to it separately.



  • Profile Image

    Answered by JLEE123 on September 11, 2014 at 05:16 AM
    Thanks so much for your speedy reply!
    I think I have this all sorted out now.
    *J**ennyLee Learn*
    Custom Artwork & Framing
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    JotForm Support

    Answered by Welvin on September 11, 2014 at 09:29 AM

    It's our pleasure to help! We're glad that the problem is sorted now! If you require any further assistance, feel free to contact us again.

    Thank you for using Jotform!