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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I've just been informed that my credit card is not working

    Asked by LearnButeyko on September 08, 2014 at 11:10 PM

    After receiving an email, I tried following the instructions from a company called Blue Snap - it is very complicated and difficult. 

    I'm happy to replace credit card details or whatever - but if I can avoid a challenging episode of accessing my account details I'd be most grateful.

    Please let me know.



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    JotForm Support

    Answered by ashwin_d on September 09, 2014 at 04:46 AM

    Hello LearnButeyko,

    Please be noted that BlueSnap is our payment processing partner.

    Upon checking your account, I found that you have successfully upgraded your account again with the new credit card with order #INT140909-2611-53905.

    Just to ensure that there is no double billing, I have gone ahead and cancelled your BlueSnap subscription. Your account is in good shape now.

    How this helps.

    Do get back to us if you have any questions.

    Thank you!