What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form gets stuck after hitting the submit button

    Asked by OAF_Jobs on September 09, 2014 at 03:17 PM

    *****Hi there,

    Our website seems to be down and is getting stuck when applicants (and the employees that have tested it) click "submit." After attempting the submit, the website just freezes and doesn't direct applicants to a new page. I can't find anything wrong with the form from our end. Thanks for checking this out!*****


    ^^ I removed the unconfigured widget and it is still occurring. The page is stuck for several minutes and then goes to a blank screen.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2014 at 04:57 PM


    It's because of the unconfigured widget to the bottom of your form. Please kindly removed that to fix the problem:

    Thank you!

  • Profile Image

    Answered by OAF_Jobs on September 09, 2014 at 05:16 PM

    Please see edited post above.


  • Profile Image

    Answered by Carina on September 09, 2014 at 07:51 PM

    I made a test submission in the form and it took several seconds to submit the form without displaying the thank you message. 

    I created a clone of the form and when I submitted the form I was immediately directed to the thank you page:

    You can test it here:


    Perhaps cloning the form will solve this situation. Please let us know if we can assist you further.