What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why E-Mail Alerts Doesnt Work?

    Asked by TOG on September 08, 2011 at 06:37 AM

    Hello;

    I create some profile into the E-Mail Alerts for "Send an e-mail after submission". Somehow, irrelevant forms goes to irrelevant profile! How I can fix that case...

     

    Thanks. 
     

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 08, 2011 at 06:57 AM

    To change recipient email address on a form, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Recipient E-mail" on the lower right side.

  • Profile Image

    Answered by TOG on September 08, 2011 at 07:11 AM

    Thansk for Usefull Answer;

    But, I deleted "Notification" because I created 30 diffirent profiles. :(

     

  • Profile Image

    Answered by TOG on September 08, 2011 at 08:34 AM

    I tryed every way to fix this problem. Everythings looks like OK but unfortunatly, still same problem. System send form to irrelevant Profiles! How this can, I check every conditions.

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    JotForm Support

    Answered by NeilVicente on September 08, 2011 at 12:13 PM

    Hi,

    I notice that all the notification e-mail templates (or profiles) you created exactly look the same, containing the same information. The only difference is the recipient address for these e-mail templates.

    To optimize your form's performance and to easily track errors in your conditions, I suggest that you just keep a single notification form. Delete all the profiles you created then add a new universal one.

    Then, use that universal notification e-mail in your conditions, such that:

    When Üniversite equals to [a certain option], the email titled "Notification" will be sent to the appropriate e-mail address

    You can replicate this condition to send the same notification e-mail to each and every profile address.

    Let us know if you need clarifications on this solution. Thanks!


    Neil

  • Profile Image

    Answered by TOG on September 09, 2011 at 07:42 AM

    Thanks help. I will change...

    But when I refresh my emdeb kod, that time system start to work! is this posible?

    Thank you again.

     

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 10:32 AM

    Hi,

    Can you tell us exactly what you mean by this?

    when I refresh my emdeb kod, that time system start to work!

    What is this time system that you are talking about?

    Edited:

    Nevermind, I think I understood your question now. The notification mails start to work when you updated the embed codes, is that correct?


    Neil

  • Profile Image

    Answered by TOG on September 10, 2011 at 12:44 PM

    Yes;

    This is correct:) Sorry my bad english...