Form Builder: Unable to edit form results in a blank page

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    planket2018
    Asked on August 14, 2022 at 11:03 AM

    Editing any form in Safari for Mac just shows a empty page.

    Safari Version 14.1.2 (14611.3.10.1.7)

    I have emptied the forms cache, restarted the browser and computer but to no avail

    Regards

    /Lasse


    Screenshot
  • Profile Image
    Richard
    Answered on August 14, 2022 at 11:14 AM

    Hello Lasse,

    Thanks for reaching out to Jotform Support. I'm sorry you're having difficulties with your form. Sometimes, there are peculiar issues that are happening with your forms. I cleared your form cache to remove any minor bugs and glitches that could be the reason for the problem.

    Can you please try again? You might also want to log in using a different browser and edit the form to see if it would work on a different browser. If the issue remains, please take a screenshot of your console logs and send it to us so we can investigate this further. This guide will show you how to do that.

    Give it a try and let us know how it goes.

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    planket2018
    Answered on August 14, 2022 at 11:36 AM

    It seems to work in Chrome

    Here is the console printout from Safari when loading https://eu.jotform.com/build/222254275961054

    [Error] SyntaxError: Unexpected private name #i. Cannot parse class method with private name.

    (anonym funktion) (pdf.min.js:22)

    [Error] SyntaxError: Unexpected private name #destroyFirstView. Cannot parse class method with private name.

    (anonym funktion) (pdf_viewer.js:1974)

    [Error] ReferenceError: Can't find variable: pdfjsLib

    (anonym funktion) (index.2178c456.js:1:358791)

    t (runtime-index.250b864c.js:1:153)

    (anonym funktion) (index.2178c456.js:7548:2527738)

    t (runtime-index.250b864c.js:1:153)

    (anonym funktion) (index.2178c456.js:1:181476)

    t (runtime-index.250b864c.js:1:153)

    (anonym funktion) (index.2178c456.js:94:13487)

    t (runtime-index.250b864c.js:1:153)

    T (index.2178c456.js:12907:4230187)

    (anonym funktion) (index.2178c456.js:12907:4230228)

    (anonym funktion) (runtime-index.250b864c.js:1:725)

    (anonym funktion) (index.2178c456.js:12907:4230248)

    c (runtime-index.250b864c.js:1:6031)

    (anonym funktion) (prototype.forms.js:54:207)

    Global kod (index.2178c456.js:1:102)

    > Markerat element

    < <div id="root"></div>

    [Error] Failed to load resource: the server responded with a status of 404 () (moment-with-locales.min.js.map, line 0)

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    Esther
    Answered on August 14, 2022 at 12:30 PM

    Hi Lasse,

    Thanks for getting back to us with this information.

    I'm glad you were able to edit the forms through Chrome. Anyways, our team in charge is aware of this problem and we will try to solve it as soon as possible.

    Do not hesitate to contact us if you have further doubts.

    Thank you very much!

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    Esther
    Answered on August 22, 2022 at 03:13 AM

    Hi Lasse,

    Thanks for reaching out to Jotform Support. This issue is related to the recent escalation, it should have been resolved now. Let us know if you have further questions.

    Best wishes!