- ewtsmAsked on September 08, 2011 at 08:38 AM
Hi, my forms on Jotform are not matching what is appearing on my website. I refresh both and save and add the code again, I even have re done the forms. It is the same form but I have made changes and the changes don't come over. Any suggestions? Thanks.
- allanftdAnswered on September 08, 2011 at 09:10 AM
I inspected your website's code and found several JotForm embed codes of the same form ID. Is this correct?
With regards to your form not updating, kindly change the URL fo the form from
Kindly try it and let us know if the updates are now taking effect or not. Thank you for using JotForm!
- ewtsmAnswered on September 08, 2011 at 09:22 AMHi,
Thanks for your email. I just found that too, I am not sure what is going on there?
The three forms that aren’t updating are:
View example below of one of them that is different from Jotform to website.
Also, I don’t know how to use the embed code you sent through (http:// www.jotform.com/jsform/12380559854)
, I need the html code to make the form appear on the website ()
- allanftdAnswered on September 08, 2011 at 10:55 AM
Please use this embed code and see if the updates are now showing up or not.:
Do the same for the other two forms. We'll await your resposnse so that we can help you further.
- NicksterAnswered on September 08, 2011 at 11:56 AM
Your recommendation does NOT work for me either.
- JotForm SupportNeilVicenteAnswered on September 08, 2011 at 12:30 PM
Sorry for the inconvience. I have alerted our higher ups about this issue and submitted a ticket for it. The ticket is attached to this thread. Please refer to that thread for updates. We sincerely ask for your patience on this matter.