Form not working

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    ewtsm
    Asked on September 08, 2011 at 08:38 AM

    Hi, my forms on Jotform are not matching what is appearing on my website. I refresh both and save and add the code again, I even have re done the forms. It is the same form but I have made changes and the changes don't come over. Any suggestions? Thanks.

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    allanftd
    Answered on September 08, 2011 at 09:10 AM

    Hi ewtsm,

    I inspected your website's code and found several JotForm embed codes of the same form ID. Is this correct? 

    With regards to your form not updating, kindly change the URL fo the form from

    http://form.jotform.com/jsform/12380559854

    to

    http://www.jotform.com/jsform/12380559854

    Kindly try it and let us know if the updates are now taking effect or not. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    ewtsm
    Answered on September 08, 2011 at 09:22 AM
    Hi,



    Thanks for your email. I just found that too, I am not sure what is going on there?



    The three forms that aren’t updating are:



    http://www.easywaystosavemoney.com.au/about/851/submit-exclusive-offer



    http://www.easywaystosavemoney.com.au/about/849/sumbit



    http://www.easywaystosavemoney.com.au/about/850/submit-article



    View example below of one of them that is different from Jotform to website.

    Also, I don’t know how to use the embed code you sent through (http:// www.jotform.com/jsform/12380559854)

    , I need the html code to make the form appear on the website ()



    Cheers,



    Esta.













  • Profile Image
    allanftd
    Answered on September 08, 2011 at 10:55 AM

    Hi Esta,

    Please use this embed code and see if the updates are now showing up or not.:

    <script src="http://www.jotform.com/jsform/12380559854"></script>

    Do the same for the other two forms. We'll await your resposnse so that we can help you further.

    JOTFORM SUPPORT

  • Profile Image
    Nickster
    Answered on September 08, 2011 at 11:56 AM

    Your recommendation does NOT work for me either.

    <script src="http://www.jotform.com/jsform/12473156191"></script>

  • Profile Image
    NeilVicente
    Answered on September 08, 2011 at 12:30 PM

    Hi Nicholas,

    Sorry for the inconvience. I have alerted our higher ups about this issue and submitted a ticket for it. The ticket is attached to this thread. Please refer to that thread for updates. We sincerely ask for your patience on this matter.


    Neil