What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working

    Asked by ewtsm on September 08, 2011 at 08:38 AM

    Hi, my forms on Jotform are not matching what is appearing on my website. I refresh both and save and add the code again, I even have re done the forms. It is the same form but I have made changes and the changes don't come over. Any suggestions? Thanks.

    Page URL:

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    Answered by allanftd on September 08, 2011 at 09:10 AM

    Hi ewtsm,

    I inspected your website's code and found several JotForm embed codes of the same form ID. Is this correct? 

    With regards to your form not updating, kindly change the URL fo the form from




    Kindly try it and let us know if the updates are now taking effect or not. Thank you for using JotForm!


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    Answered by ewtsm on September 08, 2011 at 09:22 AM

    Thanks for your email. I just found that too, I am not sure what is going on there?

    The three forms that aren’t updating are:




    View example below of one of them that is different from Jotform to website.

    Also, I don’t know how to use the embed code you sent through (http:// www.jotform.com/jsform/12380559854)

    , I need the html code to make the form appear on the website ()



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    Answered by allanftd on September 08, 2011 at 10:55 AM

    Hi Esta,

    Please use this embed code and see if the updates are now showing up or not.:

    <script src="http://www.jotform.com/jsform/12380559854"></script>

    Do the same for the other two forms. We'll await your resposnse so that we can help you further.


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    Answered by Nickster on September 08, 2011 at 11:56 AM

    Your recommendation does NOT work for me either.

    <script src="http://www.jotform.com/jsform/12473156191"></script>

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    JotForm Support

    Answered by NeilVicente on September 08, 2011 at 12:30 PM

    Hi Nicholas,

    Sorry for the inconvience. I have alerted our higher ups about this issue and submitted a ticket for it. The ticket is attached to this thread. Please refer to that thread for updates. We sincerely ask for your patience on this matter.