Product Field: How to add it back with my products?

  • ken
    Asked on August 15, 2022 at 11:33 AM

    Hi I tried to delete just the STRIP information on part of the form, as i was told by one of your employees, and I knew it would happen, it deleted all my inventory listed. I went to revisions to bring it back, and it is still not showing. Where can i go to get the field that i just removed put back. So sorry for the inconvenience, I am a real novice at this. When I removed the stripe CC input are, it also removed my products that were listed. Please advise. Feel free to access account and Id like to have the form the way it was before I made the last deletion. Thanks

  • Raymond JotForm Support
    Replied on August 15, 2022 at 12:49 PM

    Hello Ken,

    Thanks for reaching out to Jotform Support. Adding the Product Field on your form will automatically add the products that come with it as well. Let me show you how:

    • In Form Builder, click on the Add Element menu on the left side of the screen.
    • Scroll down and click on the Product Field element.
    • This should automatically add your products back.

    Please see the screencast below for my results:

    1660581920 62fa7820ad746  Screenshot 10

    As you can see, I've deleted the Product Field but when I added it back, the products that come with it also returned. Give it a try and let us know if you need any help.

  • Madonna_U
    Replied on August 15, 2022 at 12:59 PM

    Hi Ken,

    Thanks for reaching out to Jotform Support. I'm sorry if you're having trouble with your form. I tried to check your forms, and your Products are still in the form. Please see attached photos below:

    1660582107 62fa78db7f81a Screenshot 22 Screenshot 101660582107 62fa78db47f0a Screenshot 23 Screenshot 21

    The credit card section for Stripe has gone as well. Are you still missing some products in your forms? If these are all you have in your forms. Please try to Clear your Forms Cache.

    Go to your Account Settings

    Scroll down to Form Cache

    Click on Clear Form Cache

    1660582697 62fa7b29a8a82 Screenshot 25 Screenshot 32

    Please let us know if it works, if the issue persists kindly reach out to us so that we can assist you further. Thank you!

  • khp101
    Replied on August 15, 2022 at 1:10 PM
    Hi brother. Seems when I go to add product field back, all my inventory shows back up, more or less.. so that is great! Thank you!
    Sent from my iPhone