What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to change my plan?

    Asked by richiewhelan on September 11, 2014 at 07:29 AM

    Hey guys, 

    I've been unable to change my plan from paid to free. I want to cancel my subscription but I'm still getting charged. When I go to change my account to 'Starter' in 'Pricing' it says: 

    Your subscription has been scheduled to be cancelled manually.

    Can you help please? 


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    JotForm Support Manager

    Answered by Jeanette on September 11, 2014 at 11:38 AM

    Hello Richie

    We have canceled the subscription.

    Your Username is scheduled to downgrade. Date: 2014-10-12

    Kind regards