Not able to change my plan?

  • Profile Image
    richiewhelan
    Asked on September 11, 2014 at 07:29 AM

    Hey guys, 

    I've been unable to change my plan from paid to free. I want to cancel my subscription but I'm still getting charged. When I go to change my account to 'Starter' in 'Pricing' it says: 

    Your subscription has been scheduled to be cancelled manually.

    Can you help please? 

    Richie

  • Profile Image
    Jeanette
    Answered on September 11, 2014 at 11:38 AM

    Hello Richie

    We have canceled the subscription.

    Your Username is scheduled to downgrade. Date: 2014-10-12

    Kind regards