Why has my form been disabled?

  • Profile Image
    Asked on September 11, 2014 at 11:29 AM

    I received an email today saying:

    "You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:


    I currently have a month of Jotform premium (order INT140827-3145-51238) so please explain which limit I have reached (this email is very unhelpful as it doesn't explain which limit is the one therefore I don't know what I would need to upgrade to in order to get this working again).


    My form was for friends to submit photos to my dropbox so I'm pretty unhappy that I may miss out on some of these now.




  • Profile Image
    Answered on September 11, 2014 at 12:57 PM


    Our records show that you have indeed purchased a subscription but have not yet registered your account.  Your email address and subscription are currently associated with a "Guest" account.  Register an account with the same email address and you should be all set.  

    If the account still shows over limit or not as premium after you register, let us know and we will be happy to reapply your subscription after you register.