What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my form been disabled?

    Asked by Luke  on September 11, 2014 at 11:29 AM

    I received an email today saying:

    "You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:


    I currently have a month of Jotform premium (order INT140827-3145-51238) so please explain which limit I have reached (this email is very unhelpful as it doesn't explain which limit is the one therefore I don't know what I would need to upgrade to in order to get this working again).


    My form was for friends to submit photos to my dropbox so I'm pretty unhappy that I may miss out on some of these now.




  • Profile Image
    JotForm Support

    Answered by david on September 11, 2014 at 12:57 PM


    Our records show that you have indeed purchased a subscription but have not yet registered your account.  Your email address and subscription are currently associated with a "Guest" account.  Register an account with the same email address and you should be all set.  

    If the account still shows over limit or not as premium after you register, let us know and we will be happy to reapply your subscription after you register.