Created forms with no account - how can I edit them and view submissions report

  • WomenExpoSwitzerland
    Asked on September 11, 2014 at 2:24 PM

    Dear Sir/Madam

    I had created the below forms without an account and it seems I have lost access to the submissions report so I can not edit them or see who has registered. Please can the forms and all registrations that have come through them be linked to my account. 

    http://form.jotformeu.com/form/42305099830353

    http://www.jotformeu.com/form/42363348457359

    Thank you very much.

    Lisa Chuma

     

    Jotform Thread 427410 Screenshot
  • Steve VP of Sales Operations
    Replied on September 11, 2014 at 5:24 PM

    Hello-

    I see these forms in our system. I also noticed that there's no email address associated with them.

    Are you able to access them from the browser you created them in? So long as you didn't clear the cache you should be able to still see the forms online. From there, just register for an account. If everything goes well, the forms should transfer into it.

    Please try that and let us know if you're able to view them. If not, we do have the ability to transfer forms to a separate account if they aren't immediately associated with it.

    Thanks!

  • WomenExpoSwitzerland
    Replied on September 11, 2014 at 5:51 PM

    Thank you but this is what I am getting now when I try and go through the history. The email address you will see if where the forms are going to. I had not registered an account with JotForm when I created the forms and I could access everything with no problem until 2 hours ago. Every time I enter an email address it is not working, the pop up keeps coming back.Created forms with no account   how can I edit them and view submissions report Image 1 Screenshot 20

    I can see the forms online and if someone registers, the registration is coming straight to my inbox. I had shared the link with a lot of people so if I recreate then people are going to click on the link and be lost.

  • Steve VP of Sales Operations
    Replied on September 11, 2014 at 6:02 PM

    Hello-

    I just moved those forms to your account: WomenExpoSwitzerland

    Please let us know if you still have trouble accessing them.

    Thanks!

  • WomenExpoSwitzerland
    Replied on September 11, 2014 at 6:04 PM

    Hello

    Thank you very much - it all works now.

  • Steve VP of Sales Operations
    Replied on September 11, 2014 at 6:13 PM

    Excellent. Please let us know if you need anything else.

    Kind Regards