What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can anyone see our back end to find out number of submissions?

    Asked by Cassandra on September 08, 2011 at 03:50 PM

    We are noticing that people are searching our forms directly.  ARE THESE SECURE? and can anyone see our back end to find out number of submissions?

    If you have a phone number i can reach someone to chat with them about this that would be greatly appreciated.

     

    Thank you Cassandra

    Page URL:
    jotform.com/form/90664938296

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 08, 2011 at 03:55 PM

    Yes, your submissions are private and cannot be accessed by outside parties. Of course, unless you create public reports.

    I am not sure what you mean by "We are noticing that people are searching our forms directly."? Do you mean if your forms are available to public? Yes, they are available to public. If you link to your forms from your web site, google will find it and link to the form directly.

  • Profile Image

    Answered by cassandra on September 08, 2011 at 06:04 PM

    I did not ask this. I think someone hacked my account.

  • Profile Image

    Answered by cassandra on September 08, 2011 at 06:09 PM

    Are you able to see the location of that question or the login history of my account? I just changed my password.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 08, 2011 at 06:40 PM

    @cassandra

    I believe this is just a case of mistaken identity. Perhaps the original poster's real name is Cassandra, which is the same as your username. Just so you know, the e-mail address used to open this thread is different from yours. Also, the form URL attached to the post leads to another valid paying customer.

    While it is for your best interest that you change your password, I don't think there was any incident of hacking. I guess this issue was caused by a bug in our forum system. With that in mind, we apologize for the inconvenience caused on both parties.


    Neil