What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My subscription us due for renewal and I am away on vacation! Can I keep current forms live till I return on the 21st Sept 2014

    Asked by Stephen Tombs   on September 15, 2014 at 01:58 AM
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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 04:26 AM

    Hello Stephen,

    I did check your account and found that the subscription payment was not successful on September 14, 2014. I believe the next attempt to charge your card for subscription renewal will be on September 21, 2014. You need to update your credit card details on of before September 21, 2014 and after that your account will be downgraded to free plan.

    As of now your account is in good shape.

    Thank you!