What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Subscription cancellation

    Asked by premierhealth on September 15, 2014 at 02:56 AM
    Cancel subscription downgrade account starter pack
  • Profile Image

    Answered by jedcadorna on September 15, 2014 at 07:16 AM

    I was searching our records, but I'm unable to find your reference number. Can you provide to us the reference number or email that you have used when paid your subscription.

    I tried your email, but I don't get any result that is why I can't confirm which payment gateway your account is tied to.