- naim1101Asked on September 15, 2014 at 12:43 PM
When I integrate paypal on my form "other services online form" that I created, the order routes to paypal perfectly, but it does not send the form data to my e-mail. I have to have the data to fulfill my orders. There are two forms.
When I take the paypal integration off, the forms work properly.
Can you help?
My username is naim1101
- JotForm SupportjonathanAnswered on September 15, 2014 at 03:26 PM
Please make sure also that the Pending payment email for Incomplete Payments in jotform is setup properly.
Check this user guide https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail
I checked your jotform http://www.jotform.us/form/42546149120146 and I can see that Pending Payment Email is set to NO.
If you want received email even for incomplete payments, the set this to YES>
I suggest reviewing also this article https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Inform us if issue persist.