What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form data is not sent to email after PayPal integration is added to JotForm

    Asked by naim1101 on September 15, 2014 at 12:43 PM

    When I integrate paypal on my form "other services online form" that I created, the order routes to paypal perfectly, but it does not send the form data to my e-mail.  I have to have the data to fulfill my orders.  There are two forms.

    When I take the paypal integration off, the forms work properly.

    Can you help?

    My username is naim1101


    URL:  http://shoppersbuggy.com/killeen-tx-grocery-online.html

    URL:  http://shoppersbuggy.com/killeen-tx-other-services-online.html


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 15, 2014 at 03:26 PM


    Please make sure also that the Pending payment email for Incomplete Payments in jotform is setup properly.

    Check this user guide https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    I checked your jotform http://www.jotform.us/form/42546149120146 and I can see that Pending Payment Email is set to NO. 

    If you want received email even for incomplete payments, the set this to YES>


    I suggest reviewing also this article https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Inform us if issue persist.