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Form data is not sent to email after PayPal integration is added to JotFormAsked by naim1101 on September 15, 2014 at 12:43 PM
When I integrate paypal on my form "other services online form" that I created, the order routes to paypal perfectly, but it does not send the form data to my e-mail. I have to have the data to fulfill my orders. There are two forms.
When I take the paypal integration off, the forms work properly.
Can you help?
My username is naim1101
Please make sure also that the Pending payment email for Incomplete Payments in jotform is setup properly.
Check this user guide https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail
I checked your jotform http://www.jotform.us/form/42546149120146 and I can see that Pending Payment Email is set to NO.
If you want received email even for incomplete payments, the set this to YES>
I suggest reviewing also this article https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Inform us if issue persist.