Click to call links do not work on jotforms

  • Profile Image
    sklayman
    Asked on September 16, 2014 at 02:08 PM

    Hi,

     

    I'm trying to add a click to call button to one of my mobile forms, but apperntly although the code is working on my site, it's not working on the form.

     

    212-555-1212

     

    Are there any adjustments needs?

     

    Thanks a lot!

    Shai

  • Profile Image
    Mike_T
    Answered on September 16, 2014 at 03:53 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the click to call links on forms, it seems that the tel: links are being stripped by the editor. I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will update this thread as soon as we have any news.

  • Profile Image
    NeilVicente
    Answered on October 09, 2014 at 11:48 PM

    Hello Shai,

    We are glad to inform you that this bug has been fixed. "tel" scheme is now allowed on Text (html) controls.

    Please be advised though that as per the tel URI standards, phone numbers should NOT contain spaces. Also, the protocol should be tel: and NOT tel://

    For example:

    tel:212-555-1212

    tel:(212)5551212

    tel:(212)555-1212

    tel:2125551212

    ----

    Hope you find these information useful.

    Kindest regards from the team!

  • Profile Image
    NeilVicente
    Answered on October 09, 2014 at 11:53 PM

    Additional note:

    To ensure compatibility with most voice call apps, I would advise you to remove any separators such as parentheses and hyphens.