What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form's notifications are not showing the name of the sender anymore. They suddenly changed from the sender´s name to "jotform".

    Asked by resco7 on September 16, 2014 at 06:47 PM
  • Profile Image

    Answered by schmag on September 16, 2014 at 06:58 PM

    I have the same problem ;(, this started from one moment to another


    Help us! thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on September 16, 2014 at 07:32 PM

    @resco7 & @schmag

    We sincerely apologize for the inconvenience caused. We are facing a temporary issue with our default email sender so we have switched to backup method, which in turn causes such problems. I am forwarding this to our next level support for a complete resolution. If there is any update, you'll also be updated through this thread.

    Thank you for your understanding.

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:51 PM


    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.