What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform needs a better way of contacting them with billing problems.

    Asked by daunmar on September 09, 2011 at 03:38 PM
    Jotform needs a better way of contacting them with billing problems. What a nightmare! We paid and you are clearly posting payment on wrong account and now our entire web site of your forms is disabled. No one will email us back and fix this.

    This is a re-post of a comment on

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 04:17 PM

    Hi,

    We are sorry for any inconvenience caused. Posting in the support forum or sending us an e-mail should get you in contact with our support team in the quickest time possible.

    Here's what happend with your issue:

    Since you used the same e-mail address for both acccount's billing, Plimus's system had a glitch and downgraded the account daunmar instead of RRCC.

    Anyway, everything's ok now and your account daunmar and the forms under it are good to go. Should you have other issues or concerns, just let us know by posting a question on this forum or sending us an e-mail at jotform@interlogy.com

    Thank you for your continued patronage. Have a safe weekend!


    Neil