What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just upgraded my account and paid and now being asked to do it again?

    Asked by bumblemills on September 17, 2014 at 03:31 AM

    Hi I just upgraded to a monthly paid account b.mills@gwac.org.au, then it is asking me to do it again? Can you let me know what has happened to what I paid. I have received an email receipt. 

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    JotForm Support

    Answered by ashwin_d on September 17, 2014 at 04:42 AM

    Hello bumblemills,

    I have taken care of your account issues and upgraded it to premium monthly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!