What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    reply to address is showing as jotforms address.

    Asked by beatsahead on September 17, 2014 at 04:49 AM

    I have the reply to address set up as the form fillers email, but all of todays forms are coming through with jotform as the sender and reply address.

  • Profile Image

    Answered by jedcadorna on September 17, 2014 at 06:23 AM

    We are sorry for this inconvenience. Currently, we are experiencing problems with our default sending method that is why we switched to our secondary sending method. This is a temporary problem and it will be fixed soon.

    In the mean time you can use our SMTP method to send emails to your target address. You can configure your own SMTP email by following our complete guide here http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We'll let you know in this thread once this is fixed. 

    Thank you for your patience and understanding.

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:45 PM

    Hey @beatsahead,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.