What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    e.g., How can I create a successful survey form?

    Asked by jrussell on September 09, 2011 at 05:09 PM

    There was a transaction made and I don't see it in Authorize.net


    Any reason this is not showing?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 05:17 PM


    Did you receive a notification mail from Authorize.Net about this supposedly successful transaction? It might be possible that the charge has not cleared yet, or there is a delay with how Authorize.Net displays newly completed transactions.

    May I ask if your form triggered a notification to be sent to its recipient address? Thanks!