What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I make the Authorize.net gateway work with my JotForm?

    Asked by rob Mcgrath on September 17, 2014 at 10:52 AM

    Hi so I'm signing up with Authorize.net through www.bluepay.com - our merchant provider - and I've built the form (see the link below).

    What I'm unsure of is how the info in the Jotform form translates into an invoice where the correct lodging amount is selected and the correct taxes and fees are assessed - or if it's a deposit - is there a way you can tell me what I need to do with you or Authorize.net in order to ensure that this will work correctly?

     

    Thanks,

     

    Rob McGrath

    802-362-0570

    rob@windroseretreats.com

     

     

    Page URL:
    http://form.jotform.us/form/42575852696167

    JotForm bluepay selected www
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    JotForm Support

    Answered by david on September 17, 2014 at 12:03 PM

    Hi,

    To use Authorize.net in your JotForm you need to add the Authorize.net payment field.

    http://www.jotform.com/help/221-How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode

    Here you will also setup your "Products" which in this case would be your lodging options.  You could also just leave your form as is and pass a value to the your payment field.

    http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field

    This takes a bit more work and can be a bit trickier, so if you decide to go that route and have any trouble, let us know and we will be happy to help.

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    Answered by rmcgrath06825 on September 17, 2014 at 12:21 PM
    Hi David – the link didn’t work. Do you have a support phone # or do you do everything via tickets as I want to go the easiest route but I am confused as to what to do…


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    JotForm Support

    Answered by david on September 17, 2014 at 12:32 PM

    Unfortunately we do not currently offer phone based support though it is something we plan to add in the future.  

    The way it looks like your form is set up, you have several pieces that are usually contained within the authorize.net payment section.  Credit card information, promo code, and your lodging options should all be included in an Authorize.net payment field.  If you click on "Payment Tools" in the form builder, you will see the Authorize.net payment tool.  You can also setup the taxes and other fee's within the tool.

    Essentially, you need to consolidate some of you fields into an Authorize.net payment field.

    If the links do not work by clicking on them, you should be able to copy and paste the text into your browser window.  If anything still is not clear, let us know and we will be happy to assist you further.

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    Answered by rmcgrath06825 on September 17, 2014 at 12:41 PM
    Ah…ok…I will take a run at that and email you back if I have questions…

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    JotForm Support

    Answered by david on September 17, 2014 at 12:52 PM

    Just let us know if you do and we will be happy to help,