What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    sender information for form submission emails

    Asked by Stay123 on September 17, 2014 at 11:29 AM

    Emails from my jotform that is embedded on my website used to come into my inbox with the sender's name listed, but now they are coming in just with the name of the form as the "sender", and I am having to open the email in order to see the name of the person who submitted the form. This is causing organizational issues with my emails, and I'm confused as to why this would change. Please advise, thanks.

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    Answered by Stay123 on September 17, 2014 at 11:31 AM

    Nevermind, saw your response to someone else with the same issue, I'll wait for the fix. Thanks!

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    JotForm Support

    Answered by david on September 17, 2014 at 12:22 PM


    Unfortunately as you have found out we are having some issues with our main mail service.  Our backups have taken over without an interruption in service but they do have some bugs such as the one you are seeing.  Our developers are working on solving both issues currently and we hope to have this taken care of soon.  Thank you very much for your patience.