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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form was completed and submitted by a renewing member and did not complete payment process

    Asked by Onondagaskiclub on September 09, 2011 at 06:11 PM

    I had a renewing member complete the form submit it and then after they went to PayPal they aborted the process Somehow. a Notification Email was sent to me I do not know for sure if the Autoresponders sent their messages to the individual who filled out the form.Their  submission shows up several times in the pending log. The member was confused by the PayPal payment screen and didn't reaize that they could pay using their credit card and didn't have to have a PayPal account

    I was under the impression that no Email notification or autoresponder  is sent until  payment clears the payment gateway. Is this true?

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    Answered by allanftd on September 09, 2011 at 11:23 PM

    Hi onondagaskiclub,

    I have tried this myself and the autoresponder was not sent to the customer's email add. Also, there was no email notification sent to me (as the form owner). The submission was still saved in the Submissions Page although it was counted as a pending submission which you can or cannot accept.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!