- sneilsAsked on September 17, 2014 at 02:21 PM
I am using the basic PayPal integration on a couple of my forms and I notice tax is being charged on top of the displayed fee. I don't see the option in the "JotForm" setup for tax or surcharges. How would I change this? Thanks.
- JotForm SupportdavidAnswered on September 17, 2014 at 03:41 PM
Here is our guide on how to add or adjust the tax rate in your order form:
If there is no tax setup in your form, there may be tax setup in your PayPal account. This would include a tax on certain users no matter what is setup in your form:
If neither of these are the case, let us know and we will be happy to see what else we can find.
- sneilsAnswered on September 24, 2014 at 08:39 PM
Thanks for your response. I immediately followed the instructions to find the tax designation in the payment wizard, but it didn't change the tax being assessed to registrations. After receiving a few more registrations with improper tax assessments I found instructions to delete the entire payment integration window and begin again.
By then I had already gone to PayPal, disabled my tax preference to "0." Unfortunately, I do sell some products which will not not have tax assessed.
Perhaps a complete overview on how to truly integrate PayPal wizard and make work within the structure of one's PayPal account would be helpful. I'm thinking I took the right steps at the wrong time.
- JotForm SupportjonathanAnswered on September 25, 2014 at 03:20 AM
Can you please reiterate the question. Are you saying that on the payment submissions there is still tax charges?
I checked your jotform http://www.jotformpro.com/form/41896379375978 and I could see that you have removed already the Tax option in the payment tool
so, when I test submitted your jotform, on the paypal payment there was no tax charges
Please clarify and we will check further.