PayPal integration adds sales tax without being included in form

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    Asked on September 17, 2014 at 02:21 PM

    Hello :)

    I am using the basic PayPal integration on a couple of my forms and I notice tax is being charged on top of the displayed fee.  I don't see the option in the "JotForm" setup for tax or surcharges.  How would I change this?  Thanks.

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    Answered on September 17, 2014 at 03:41 PM


    Here is our guide on how to add or adjust the tax rate in your order form:

    If there is no tax setup in your form, there may be tax setup in your PayPal account.  This would include a tax on certain users no matter what is setup in your form:

    If neither of these are the case, let us know and we will be happy to see what else we can find.

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    Answered on September 24, 2014 at 08:39 PM

    David —

    Thanks for your response.  I immediately followed the instructions to find the tax designation in the payment wizard, but it didn't change the tax being assessed to registrations.  After receiving a few more registrations with improper tax assessments I found instructions to delete the entire payment integration window and begin again.

    By then I had already gone to PayPal, disabled my tax preference to "0."  Unfortunately, I do sell some products which will not not have tax assessed.

    Perhaps a complete overview on how to truly integrate PayPal wizard and make work within the structure of one's PayPal account would be helpful.  I'm thinking I took the right steps at the wrong time.



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    Answered on September 25, 2014 at 03:20 AM

    Hi Sandy,

    Can you please reiterate the question. Are you saying that on the payment submissions there is still tax charges?

    I checked your jotform and I could see that you have removed already the Tax option in the payment tool

    so, when I test submitted your jotform, on the paypal payment there was no tax charges



    Please clarify and we will check further.