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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal integration adds sales tax without being included in form

    Asked by sneils on September 17, 2014 at 02:21 PM

    Hello :)

    I am using the basic PayPal integration on a couple of my forms and I notice tax is being charged on top of the displayed fee.  I don't see the option in the "JotForm" setup for tax or surcharges.  How would I change this?  Thanks.

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    JotForm Support

    Answered by david on September 17, 2014 at 03:41 PM


    Here is our guide on how to add or adjust the tax rate in your order form:


    If there is no tax setup in your form, there may be tax setup in your PayPal account.  This would include a tax on certain users no matter what is setup in your form:


    If neither of these are the case, let us know and we will be happy to see what else we can find.

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    Answered by sneils on September 24, 2014 at 08:39 PM

    David —

    Thanks for your response.  I immediately followed the instructions to find the tax designation in the payment wizard, but it didn't change the tax being assessed to registrations.  After receiving a few more registrations with improper tax assessments I found instructions to delete the entire payment integration window and begin again.

    By then I had already gone to PayPal, disabled my tax preference to "0."  Unfortunately, I do sell some products which will not not have tax assessed.

    Perhaps a complete overview on how to truly integrate PayPal wizard and make work within the structure of one's PayPal account would be helpful.  I'm thinking I took the right steps at the wrong time.



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    JotForm Support

    Answered by jonathan on September 25, 2014 at 03:20 AM

    Hi Sandy,

    Can you please reiterate the question. Are you saying that on the payment submissions there is still tax charges?

    I checked your jotform http://www.jotformpro.com/form/41896379375978 and I could see that you have removed already the Tax option in the payment tool

    so, when I test submitted your jotform, on the paypal payment there was no tax charges



    Please clarify and we will check further.