Fields are now hidden on emails

  • Jeremy Stafford
    Asked on August 26, 2022 at 6:51 PM

    We use jotforms for our users to request to be contacted...we use to have the ability to see name/email/phone number/question when the submission was sent to our emails, but now those fields are hidden...what happened and can we change it back.

  • Girish JotForm Support
    Replied on August 27, 2022 at 12:22 AM

    Hello Jeremy,

    Your account is now HIPAA-enabled.

    Please note that when the account gets HIPAA enabled, all fields are automatically marked as PHI. PHI-marked fields will not be shown on emails. This is a HIPAA security feature.

    But you have the option to disable PHI on fields. See this guide on how to do that: