What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    what is SSL forms-- limits at 10 mean?

    Asked by Brad on September 18, 2014 at 05:48 PM
    SSL
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    JotForm Support

    Answered by jonathan on September 18, 2014 at 06:07 PM

    Hi,

    The SSL submission will be the submissions accumulated when using the secure URL of the form upon submission.

    Refer to this user guide https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    The SSL submission 10-limit is for the FREE subscribers. Of course, paid subscription have higher limits. 

    You can checked for more details on the JotForm Pricing page.

     

    Please inform us if you have further inquiry.


    Thanks!

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    Answered by bradhaven on September 18, 2014 at 06:11 PM
    Hello,
    When I clicked on your link for the SSL info--it did not work? Thanks
    Brad
    ...
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    JotForm Support

    Answered by jonathan on September 18, 2014 at 06:23 PM

    Hi Brad,

    Please try this link instead http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Inform us if there is more we can help you with.

    Thanks.

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    Answered by bradhaven on September 18, 2014 at 06:31 PM
    Sorry, but that link does not work also.
    I still dont understand what a SSL is? Thank you so much for trying to
    help me. I am sorry I am not understanding this one. Where is the SSL
    located? I dont think I need it. Thanks Brad
    ...
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    JotForm Support

    Answered by jonathan on September 18, 2014 at 06:39 PM

    Was there any error when trying the link? Can you tell us what is the error if there is any.

    Click on this link http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    I can see that you are using Chrome browser, I am also using the same browser and it works just fine on my end

     

    The only reason your account will accumulate SSL submissions is if you are using the secure(https) URL of the form. Or if your jotform is embedded on a website using its secure URL.

    Is your jotform embedded on a website? Can you share to us the URL of your website where we can also check the form.

     

    Thanks.

     

     

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    Answered by bradhaven on September 18, 2014 at 06:51 PM
    Hi Jonathan--when I click on it I get the message that I attached here.
    Yes I am using chrome. And I am using the forms on two websites One
    is wordpress and the other is squarespace.
    http://mercedcountyevents.com/
    http://www.usedvetequipment.com/ Thanks Brad I dont think I ever click
    ...
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    JotForm Support Manager

    Answered by Jeanette on September 18, 2014 at 10:29 PM

    Here is what that guide says:

    Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) &Jotforms' servers. These communications are encrypted to prevent snooping by a 3rd party, and are useful if any of your forms contain sensitive information such as credit card or payment details or any other data of a personal nature.

    It is very easy. Use a secure URL for your form. Please follow all steps below:

    1. Click "Setup & Embed" tab and click  "Embed Form" buttons

    2. Check the "Secure Form" box in the Form Embed Wizard and choose your preferred Form Embed Method

     

    You will notice that the form URL is  changed to https://secure.jotform.co/...

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    Answered by bradhaven on September 18, 2014 at 11:31 PM
    Yes, now I understand. But when I looked at my forms, I had not selected
    the check box--so not sure why I was given a notice saying I was using up
    my SSL numbers? Thanks Brad
    by the way...your forms are great.
    ...
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    JotForm Support

    Answered by ashwin_d on September 19, 2014 at 06:46 AM

    Hello Brad,

    Please be noted that just un-checking the "Secure Form" will not be sufficient. You need to ensure that the "Secure Form" check box is not checked and then copy the embed code or form's direct URL and use in your page. The bottom line is your form URL or the embed code should not have the "HTTPS" or "secure" text.

    I did check your account and it seems you are not receiving any SSL submissions. The SSL counter still says "0" and your counters were not reset by us. I am not sure if you have another account as well. Please copy the content of email you have received and send it to us and we will take a look.

    Thank you!

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    Answered by bradhaven on September 19, 2014 at 09:51 AM
    here is the message I got. Thank you. I think I only have one account.
    Brad
    Dear
    bradhaven,
    We would like to inform you that your JotForm account has *almost reached
    10 SSL submissions per month this month*. Free accounts are limited to 10
    SSL submissions per month. Your forms will be automatically disabled once
    you reach your allocated quota.
    Upgrade your account today

    to
    continue using JotForm without any interruption; receive submissions,
    collect payments from your users and have more upload space. Upgrading is
    quick and easy:
    http://www.jotform.com/upgrade?username=bradhaven
    Thanks for using JotForm,
    JotForm Team
    http://www.jotform.com/

    ...
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    JotForm Support

    Answered by ashwin_d on September 19, 2014 at 11:07 AM

    Hello Brad,

    That is strange. 

    I did check your account and it seems to be in good shape currently. The submission counter is at "0" and unless your SSL counter was reset manually, you have not received any SSL submissions this month. Please ignore the warning email you have received and I'm sorry for the trouble caused to you.

    Thank you!

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    Answered by bradhaven on September 19, 2014 at 11:11 AM
    When the problem came up a helper named Jonathan said he did reset the can't I just can't figure out which of my forms as SSL
    ...
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    JotForm Support Manager

    Answered by Jeanette on September 19, 2014 at 12:43 PM

    Yes, SSL count are reset, if you re-embedded the form(s) using the HTTP version, then you are all set and you shouldn't have this problem anymore.