What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to premium but my account still shows free

    Asked by albertoDG on September 19, 2014 at 11:33 AM

    Hola, pagué la cuenta PREMIUM y me sigue apareciendo la cuenta FREE, ¿qué pasa?


    Hello, i paid for PREMIUM account and still appears FREE account, ¿what's happening?


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    Answered by KadeJM on September 19, 2014 at 01:26 PM

    I see you are having a problem with your account after upgrading to premium.

    I looked at your account and searched for your order but unfortunately I'm unable to locate anything.

    Can you please provide us with a reference number for your order and we'll fix it right away.