I upgraded to premium but my account still shows free

Hola, pagué la cuenta PREMIUM y me sigue apareciendo la cuenta FREE, ¿qué pasa?

Gracias

Hello, i paid for PREMIUM account and still appears FREE account, ¿what's happening?

Thanks

I see you are having a problem with your account after upgrading to premium.

I looked at your account and searched for your order but unfortunately I'm unable to locate anything.

Can you please provide us with a reference number for your order and we'll fix it right away.