What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submissions via Email

    Asked by SLT2 on September 19, 2014 at 04:29 PM

    Everything has been working fine then one day the email notification said "undefined". Support said the information was blank. Thete were no fields in the email notification settings. So i fixed. Tested. Everything fine. Now today the forms wont email to me. 

    Page URL:
    http://form.jotform.us/form/22958108671157

    email notification email alerts
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    JotForm Support

    Answered by Mike_T on September 19, 2014 at 04:51 PM

    As far as I can see, the messages are being sent.

    However, since you have switched the Sender email from default one, the sending source has been switched too. In order to test the new sending method, please submit your form.

    If you need any further assistance on this, please let us know.